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Launch Ranked 4th Best Credit Union in the State of Florida by Forbes!

Launch Credit Union has been ranked 4th in the state of Florida in a survey done by Forbes and Statista. The survey, America’s Best-In-State Credit Unions 2020 is an independent survey of more than 25,000 US consumers who were asked to rate credit unions at which they have or previously have had checking accounts. Financial institutions were scored on overall recommendations and satisfaction, as well as five subdimensions including Trust, Terms and Conditions, Branch Services, Digital Services and Financial Advice. “We are extremely proud to receive this honor,” says Joe Mirachi, Launch Credit Union CEO. “It proves what our members have been sharing for many years; that Launch provides excellent customer service for our members. By doing so, we continue to grow our membership base along with assets.”Launch Ranked Fourth Best Credit Union in State of Florida

“Not only do we provide excellent service to our members, we also pride ourselves on helping our local communities in which we serve,” says VP Marketing Kelly Haskins. “The COVID-19 pandemic has not slowed us down from serving our members or helping our communities. We have assisted 90 local small businesses with a Paycheck Protection Program loan, helping them stay in business throughout the crisis. We offered a low interest Relief loan to members in need, and have donated face masks to Health First and the DeLand Police Department. In addition, our staff has volunteered with The Children’s Hunger Project in Brevard. We are so proud to achieve this ranking, and we will continue to do whatever we can to help our members reach their financial goals.”

Thank you for trusting us as your primary financial institution!

Power Up Your Points

Earn 3 Times the Rewards points on bills you already pay!

If you’re a Launch Visa Platinum Rewards Credit Card member, here’s your chance to Power up your Rewards points!

Earn 3 times the points on up to $2,000 in recurring* payments made July 1 – August 31, 2020.

From utility bills to your favorite streaming services, set up automatic monthly payments using your Launch Visa® Platinum Rewards credit card and earn triple your rewards points for every dollar spent!

Getting Started is EASY

  1. Sign into your account(s) with recurring monthly bills.
  2. Set up your recurring payments with your Launch Visa Platinum Rewards credit card.
  3. Earn 3X rewards when your bills are paid on or between July 1 and August 31, 2020—automatically!

It’s easy and rewarding!

Power Up Your Points- Point Example Chart

 

Don’t have a Launch Visa Platinum Rewards Credit Card? CLICK HERE for more information.

Launch Rewards Visa Credit Card

*Earn 3X points on up to $2,000 in qualifying recurring transactions made on or between July 1, 2020 and August 31, 2020. Merchant category must be classified as recurring. Balance Transfers, Cash Advances, returns, finance charges, all fees including foreign transition fees and payment protection charges are not eligible for this promotion. Points may take up to two cycles to post. Balance transfers and cash advances do not qualify. Offer ends August 31, 2020.

Charter Change FAQs

For continued growth and expansion of products and services, Launch Board of Directors and Management are embarking on converting from a federal charter to a state charter. This will better allow the credit union to grow and serve more members in a broader community than the two counties we currently have available in our federal charter.

Below are frequently asked questions that we’d like to share with you about this important conversion.

1. Will there be any changes to my accounts, direct deposits, or to the services I use?

This should be a seamless transition to our members. Account numbers and passwords will not change, and our existing branches, Contact Center, and business hours will remain the same. It will be business as usual for members.

2. Will new debit and credit cards be issued with the new credit union name? What about checks?

You will continue to use your current debit and credit cards. As cards expire, new cards will be issued with the new name. Members will also continue to use their existing Launch checks until they need a reorder.

3. Will the website address, phone numbers, mailing address or email addresses change?

The only change will be with the website URL on August 1, and email addresses changing from launchfcu.com to launchcu.com.

4. Will my Launch accounts still be federally insured?

Yes. All Launch deposit accounts will continue to be federally insured by our current federal government agency, the National Credit Union Administration’s Share Insurance Fund.

5. Will the credit union’s name change?

Yes. The word “Federal” will be removed from the name and we will be known as Launch Credit Union. This is the most significant change and will require a transition of our name and logo over a 120-day timeframe.

6. What are the advantages of converting from a federally chartered to a state chartered credit union

By converting to a state charter, it will allow Launch to diversify our field of membership by allowing new members to join from additional counties in Florida. These are counties that would not be permissible under current NCUA policies with a federal charter.

Growth from this conversion will enhance our ability to keep our dividend and loan rates competitive in the marketplace and allow continued investment in new products and services, including enhanced electronic services.

7. What is the difference between a state and federal chartered credit union?

A federal charter means the credit union is regulated by the National Credit Union Administration (NCUA). A state charter means the credit union is regulated by the Florida Office of Financial Regulations which regulates all Florida state-chartered credit unions and other financial institutions for compliance with the laws and regulations of the state of Florida, as well as appropriate rules and regulations of federal agencies.

8. Why is a state charter better for Launch than a federal charter?

A simple answer to how a state charter differs from a federal charter is that expansion is not possible with the current federal charter. With a state of Florida charter, Launch can add additional counties to our proposed field of membership.

9. Does the Board of Directors need to approve the charter change?

Yes. The Launch Board of Directors unanimously approved the charter change proposal.

10. Do members need to approve the charter change?

Yes. The Launch members need to vote to approve the charter change proposal. A Notice and a ballot have been sent to all eligible members prior to our special members’ meeting on July 15, 2020, at 5:30 pm, located at 415 Fortenberry Rd, Merritt Island, FL. According to Florida Statutes, “each member shall have one vote. A majority of the votes cast by the members is required to approve the conversion.”

11. When will the conversion take place?

The conversion will be effective as of August 1,2020 if approved.

12. Will there be any changes to the Board of Directors or management team?

No. The Launch Board of Directors and management team will continue to fill their respective duties in serving members.

13. What about member service and the Launch team?

Launch will continue to offer the same great products and services from the same branch locations and through our Contact Center with the same great teams.

14. What are the financial impacts of the charter change?

Management is confident that the income and growth opportunities associated with this proposed change outweigh any additional costs.

15. Will there be any change in Launch rates and fees?

Deposit and loan rates and the current fee structure will not be impacted by the charter change.

16. Under a state charter, can you still be a member if you move outside of the eligible service areas?

Yes, you can still be a member if you relocate outside of Launch field of membership. Once a member, always a member. We have and continue to invest heavily in our digital banking channels to serve members wherever they live. Our investment in infrastructure and our need to continue investing is an important reason we are seeking to expand our field of membership.

17. Is this anything like a conversion to a bank, or will it lead to a buyout or merger?

No. Launch has always been and will continue to be a credit union and provide its members with all the advantages that being a credit union entail. Launch remains committed to the cooperative principles upon which we were founded in 1963. We are extremely well-positioned and strong financially, with no intention to merge or convert to a bank.

18. Will my voting rights as a member change with the new charter?

No. Each member’s voting rights will remain the same.

 

Please Be Aware of a Potential Solicitation

It has been brought to our attention that there are companies sending out letters that look like they are coming from Launch FCU asking for personal information. For your safety and security, we recommend that if you receive a letter in the mail that seems suspicious, please reach out to us right away to verify it’s validity. 

Below are a few examples of solicitation letters our members have been receiving:

Mortgage Solicitation Letter Example Mortgage Solicitation Letter Example Mortgage Solicitation Letter Example

Your Credit Card Payments May be Automatically Deferred!

At Launch FCU, the well-being of our members is our top priority. We understand the uncertainty you may be experiencing and we are committed to delivering options that best serve you.

Your Credit Card payments may be automatically deferred if your account meets the following eligibility requirements:

  • Account must be in good standing and open
  • Account is NOT over the limit
  • Account is NOT delinquent
  • Account is NOT closed
  • Account is NOT charged off

If it is determined that you qualify for an automatic payment skip, you will see a minimum amount due of $0 on your April and May statements. In July 2020, your minimum payment amount owed will resume based on your monthly due date. Interest charges and fees (excluding late fees) will continue to accrue and be assessed unless indicated elsewhere on this statement. If you wish to continue your monthly payments, that is always accepted.

IMPORTANT: If you are currently enrolled in auto-pay or a recurring payment(s) through Digital Banking or My Card Info, your auto-pay must be canceled by April 26, 2020 for the deferment(s) to process. If you do not cancel your auto pay by this date, you will need to pay at least the minimum payments by your due date. Remember to re-instate your auto-pay in June if you do this. 

A Health Message For Our Members

Health Message

Coronavirus/COVID-19 Update

Updated July 1, 2020

Launch continues to monitor the updates pertaining to the Coronavirus/COVID-19. We are making every effort to continue offering full services to our members while abiding by The Centers for Disease Control (CDC) guidelines for the health and safety of our members and staff.

Federally Insured

We all have plenty on our minds with COVID-19. Worrying about your money shouldn’t be one of them. Launch deposits are federally insured up to $250,000 per individual depositor by The National Credit Union Association (NCUA). Insured money will always be there for you.

Launch is financially strong and continues to earn a five-star Superior rating by Bauer Financial.

We want to remind you, now is not the time to withdrawal your money; the safest place for your money is here. And we will never let you down.

Click HERE to view the NCUA Share Insurance Coverage Overview

We’re Here to Help

If you are experiencing hardships due to unemployment, please contact us right away so that we can work together to find you the best solution.  During this difficult time, Launch would like you to know we care about you and we’re all in this together. Launch is able to help with our Skip A Pay program, where you can skip your next payment with no fee. Certain qualifications apply. We have temporarily increased limits for daily mobile deposits due to the current COVID-19 situation, until further notice. We have temporarily increased the limit on the amount of cash per day that a member can access from the ATM from $500 to $1000. This will help our members to lessen the need to make multiple visits. 

Expanded Drive Thru Hours

In response to the pandemic, we have expanded our drive thru hours at select branches to better assist our members in their time of need. 

These branches include: South Daytona, Titusville, Port St. John, Merritt Island, and Rockledge.

Day Hours
Monday-Wednesday 8:30 a.m.-5:00 p.m.
Thursday & Friday  8:30 a.m.-7:00 p.m.
Saturday 9:00 a.m.-1:00 p.m.

 

Extended hours are a response to the pandemic. They are considered temporary and may be changed at any time. 

24/7 Access

We encourage our members to follow the CDC’s recommended guidelines for their protection as well as our employees. As such, we would like to remind members of Launch’s services that can be accessed from the comfort of their own home to include Digital Banking, Bill Pay and Mobile Check Deposit. If you have not already enrolled in Digital Banking, we encourage you to do so. There are also more than 1,220 Publix Presto machines throughout Florida and other states that members can access cash at no fee if they are not feeling well or are concerned about potentially exposing others to an illness. We also recommend the use of your debit or credit card to avoid handling cash.

Download the iPhone App Download the Android App

Branch Changes

Because we care about the health and safety of our employees and our members, Launch lobbies are by appointment only. We recommend that you view the “Services” below to contact the department that can best assist you with your needs. We ask that if you are not feeling well or are showing symptoms, to please reschedule any appointments. Thank you for your patience at this time. 

Book an Appointment

Brevard and Volusia County Branches

Lobby Services are available by appointment only. Drive-thru and Digital Services are available.

Book an Appointment

Space Center Branches

Branch Status
Central Campus Closed
Multi-Function Facility Closed
Cape Canaveral Air Force Station Open

 

Please call 321-455-9400 (inside Brevard) or 800-662-5257 (outside Brevard), option 0 for assistance or to schedule an appointment. Our drive-thru and digital services are available.

Services

Contact Center Loan Center Drive-thru
321-455-9400 or 800-662-5257
Option 0
321-455-9400 or 800-662-5257
Option 3
(Enhanced Services)
Account Opening Applying for a Consumer Loan Savings Bonds Redemption
New Subshare Skip a Pay Teller Checks
IRA Transactions Hardship Requests Cash Advances
Account Closing HELOC Applications Temporary Checks
Lost/Stolen Cards Credit Card Increases Address Changes
Account/Card Inquiries Loan Modifications Instant Issue Debit Cards
 Mortgage Applications Check Processing
Deposits/Withdrawals

Please call 321-455-9400 (inside Brevard) or 800-662-5257 (outside Brevard), option 0 for assistance or to schedule an appointment. Our drive-thru and digital services are available.

Beware of Scams

As an added measure of protection, please know that fraudsters sometimes use health alerts as an opportunity to increase their ID theft and other efforts. Please use caution when replying to phone calls and emails asking for personal information. To learn more about such activities and how to protect yourself, please CLICK HERE.

CUNA Mutual Risk Alert

Resources

Senior Resources

Small Business Resources

Food Assistance Resources

Veteran Resources

Financial Hardship Resources

Brevard's COVID-19 Response Fund- Donate- United WayHomeschooling Resources

COVID-19 Resources

As always, thank you for sharing our commitment to the health and well-being of our communities.

FAQ’s

Check Your Browser

As a reminder, you will no longer be able to use Internet Explorer (IE11) for digital banking starting 4/7/20. Internet Explorer Logo
This decision is based on Microsoft ending extended support, including all security updates. Continuing to support outdated browsers hinders the ability for certain functions of our website to deliver secure and compelling experiences in real time. It is recommended that Launch FCU website users use Google Chrome (recommended), Mozilla Firefox, or Microsoft Edge. Note: Mac users can still use Safari as their browser.

 

#LaunchMyGoals

#LaunchMyGoals

 

We know our members have financial goals, and that’s why we are here. It’s part of our Mission Statement. It’s part of why we exist. We hear stories from our members every day about how Launch has been able to help them reach their financial goals. Now, we want to hear from you!

Share your Launch story via social media with #Launchmygoals. Share photos of your new home or vacations that Launch was able to finance. Show us your new car, or anything else that we have been a part of. Then share your photos or video on both our social media sites and on yours with #Launchmygoals.

To help kick this off, we will randomly draw one monthly winner from all members who have shared a photo or video via social media with #Launchmygoals, to win a $100 Visa gift card. Thank you for letting Launch help you reach your goals! Be sure to tag us @launchfcu when you post.

Phishing Scam

If you received a text stating that your debit card is being deactivated, and to call and provide personal information,  please disregard.  This is a phishing scam.  Launch would never text or email you requesting this information.  If you responded to this text and provided information, please visit a local branch to be issued a new debit card, or call 321-455-9400 for one to be mailed to you.