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Equifax Cybersecurity Incident

What You Need To Know

Equifax, one of the nation’s major credit reporting agencies, announced on September 7 that hackers may have accessed certain files in the company’s system, potentially exposing personal information of about 143 million people between May and July 2017. The compromised information may have included names, Social Security numbers, addresses, birth dates, driver’s license numbers, credit card numbers and documents with other personal identifying information.

Equifax will communicate directly to consumers whose credit card numbers or dispute-related documents with personal identifying information have been compromised. In addition, the company has established a dedicated call center for questions at 1-866-447-7559, available seven days a week from 6 a.m. to midnight Central time. It has also set up a special web page to help you see if your information was impacted. https://www.equifaxsecurity2017.com/

What we do to protect your information 

Launch FCU uses the latest technology and sophisticated encryption methods to protect your accounts and personal information. We also closely monitor card activity to assist in identifying potential fraudulent activity on your Launch FCU credit card.

Launch FCU is instituting additional safeguards to help protect your accounts. Be aware we may ask you additional security questions to confirm your identity during any transaction. Please be aware that Launch FCU will never:

  • Ask you for your full social security number to verify your account information.
  • Ask you for your online banking password
  • Ask you for your debit or credit card PIN
  • Ask you for your full credit card number

Important things to note

  1. Earlier this week the FTC posted an alert related to phone scams claiming to be from Equifax. If you receive a call claiming to be from Equifax about a data breach, hang up right away, and do not provide any personal information.
  2. Do not provide any personal information, including bank account information, credit card information, social security number, etc., to anyone calling you, or contacting you by email, text, or postal mail.
  3. Never provide your debit or credit card PIN to anyone.
  4. Never provide your online banking login password to anyone.

There are several steps you can take to protect your personal information and your Launch FCU accounts.

  • Regularly monitor all account activity through Online Banking or Mobile Banking or on your monthly statement, and immediately report any unauthorized activity.
  • You are also entitled to a free credit report each year from each of the three major credit bureaus (Equifax as well as TransUnion and Experian) by visiting annualcreditreport.com. Accounts or activity that you do not recognize could indicate identity theft.
  • Consider placing a fraud alert and/or a credit freeze with Equifax, TransUnion, and Experian, which makes it harder for someone to open a new account in your name. If you place a freeze, you will have to lift the freeze before you apply for a new credit card or any service that requires a credit check. Visit the following FTC link to learn more about credit freezes and fraud alerts.  https://www.consumer.ftc.gov/articles/0497-credit-freeze-faqs

 Please also visit https://www.identitytheft.gov/Info-Lost-or-Stolen , or https://www.ftc.gov to learn more about protecting yourself after a data breach.

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