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Notes From Our Members

We're so proud that many of our members have taken the time to share how they feel about us. We thought you might also like to see what they have to say.

  • I had the best experience getting my home loan and closing. Any company I worked with, including the Insurance company mentioned how easy it is to work with Launch. Even the title company was was bragging on how much they love the relatively short stack of closing documents from Launch FCU. My loan officer, Jennifer helped make the process so easy. Thank you Launch FCU!

    • Jennifer S.
  • Tracy E Mulligan is a true professional with a heart for her clients. I have dealt with others in the past and they all act like they are doing you a favor, but she is the other way around! I will never deal with anyone else. She will be highly recommended to all my friends, neighbors, family, and acquaintances. She answers the phone too! A++ Thank you Tracy!

    • J.D.
  • Tracy is one of the most meticulous and organized individuals you will ever meet. My refinancing was completed in a timely manner, and Tracy was such a pleasant person to work with. I appreciated her professionalism and her consistency with keeping me in the loop. Launch is fortunate to have such a knowledgeable individual handling their mortgages. Thank you, Tracy!

    • R.K.
  • Jennifer was quick to reply and made sure we had everything completed with time to spare before closing. I will recommend to anyone I know looking to buy a house.

    • M.
  • Jennifer is amazing she keep you in form the whole process and it went so fast!!!! I was extremely pleased and thankful! She kept too well informed as well as suggested other option that would best suit your needs. Her user friendly approach was just great! You will love doing business with Jennifer and Launch Federal Credit Union!

    • L.
  • Jennifer was very professional and accommodating, especially working around my work schedule. The process of obtaining my loan was quick and easy thanks to her.

    • Robin M.
  • Ms. Jennifer Honaker, Mortgage Specialist, worked diligently and steadily on our application, despite some problems that we had.  She explained expertly the questions that we asked, all the while expressing respect, courtesy, and politeness amid sincere friendliness, supported by confident professionalism.  Please consider recognizing Ms. Honaker’s contribution to our customer satisfaction.  She reflects superbly on Launch FCU’s excellent reputation.  We thank Ms. Honaker for helping us.

    • R. M.
  • Gerst Is First – My situation was an odd one, with family members and realtor oddities, and she handled it like a pro from Dover. And i haven’t even been to Dover.  Anyway, go with Jenn, because she is the best.

    • D.A.
  • Everything was handled very professionally. The process was explained in detail and the pre-qualifying process was easy and fast. Overall I rate the service as excellent!

    • Rockledge
  • Launch FCU has serviced my bank accounts and mortgage for years. I have been very pleased with their services, loan rates, and employees, so much so, that I refinanced my mortgage with them. Jennifer Gerst was my Loan Specialist for the re-fi and made the process a breeze! She was a pleasure to work with.

    • D.H.
  • Cony was absolutely amazing with working with me on the purchase of my first home. I was naturally very anxious about the whole process but Cony’s calm demeanor, quick responses and constant communication along with her patience to constantly answer my questions and educate me throughout the process, made the entire experience seamless and enjoyable!

    • M.D.
  • Tracy made buying a home a great experience me. She explained everything for me in detail, she always answered my calls or responded back to emails in a timely manner. She answered as my questions and informed me exactly what I needed to do to become a new home owner. Now I am, thanks to her hard work and dedication.

    • L.E.
  • The entire process went smooth and flawless. Tracy did most of the legwork keeping us informed, step by step, of what needed to be done next. If I recollect correctly, it took less than a month until closing. Tracy is very knowledgeable and an excellent mortgage expecialist. If she doesn’t know the answer of a question immediately, she will investigate and get back together with you. We definitely had a very pleasurable experience doing business with Tracy Mulligan and Launch Federal Credit Union.

    • A.P.
  • Enjoyed the whole Launch experience. Friendly home town atmosphere . Glad I made the decision to ReFi there . Seems Launch is a good alternative to the corporate banks . Enjoyed the customer service attention .

    • M.T.
  • We really enjoyed working with Cony. She was knowledgeable of the process and very timely in providing us documentation or getting us requests for additional information. We liked the fact that she was able to be all business when it was needed to keep the process moving along, but very friendly when we all had a breather and could chat about stuff. She is customer oriented and made this sometimes very tough process a much easier process.

    • L.P.
  • We were looking to refinance and contacted Launch FCU to compare rates and closing costs. Jennifer provided all the information we needed to make a decision. She outlined what documents were required and a breakdown of the fees involved. It was an extremely smooth process and everything worked out with the refinance as expected, we closed on the date we requested. Jennifer did excellent work on preparing our loan for processing and kept us well informed along the way, answering any questions we had about the process irt our specific situation. Thanks Jennifer and LFCU, it’s a pleasure working with you!

    • J.H.
  • This is one of the best credit cards I have ever gotten.  I love it.  The web account online works very good.  Never had a problem that the credit union couldn’t fix.  Just want to say thanks for the chance of having a credit card worth having.

    • John W.
  • Dawn helped us so much…made our IRA experience great.  She went way beyond helping us.  She did the whole transaction for us.  We thank you.  She is wonderful.

    • Diana & Gil H.
  • Thank you for all the helpful hints you send.  I appreciate them and your service!

    • Lynda M.
  • Shawn & Sharon were very helpful and friendly to us.  Also Sharon was very helpful with ideas on how to become debt-free.

    • Dana F.
  • Due to layoff and surgery, I have had the most financially difficult years in a long time.  Sharon C. went out of her way, not only to help me with what I came in for, she provided compassion and understanding as well as counsel and perspective.  As a result of my time across her desk, I left there feeling much better about my situation.  Every now and then you run into someone who restores your faith in people.  Sharon did that for me.  I thank her for that.

    • Derek V.
  • Always meeting my needs.

    • Craig M.
  • Exceeded my expectations.  I met with Sharon who not only showed me a way to get rid of a high interest loan, but also how to reduce my unsecured credit debt.  I can’t express how much Sharon’s personal interest meant to me.  She is great!  The staff here is the very best.

    • Alfred B.
  • Sharon has been wonderful for putting me on the road to credit rating improvement!

    • Helen K.
  • Best banking facility in Brevard County.  Best people!  So very friendly, courteous, awesome.  Every time I enter this facility, I leave happy and glad I stopped.

    • Cindy K.
  • Sharon exceeded my expectations.  She allowed me to vent my frustrations about another account and competitor and then provided info I did not expect.

    • Wanda C.
  • Appreciate the quick service in getting my account from Lincoln Financial back here to my home account.  Best of all, I didn’t even leave my chair here at the house, and you all saved me money in the process….(best part).   Appreciations all around!

    • Dave M.
  • Nikia was fantastic!  Excellent customer service, very personable.  She answered all questions and I’m impressed with her knowledge and professionalism.  Great experience!  Will recommend this credit union!

    • Ruth & Ann B.
  • The Rockledge branch has great and friendly people that work there. There also always willing to help in any way they can!

    • Dionna R.
  • Friendly and personal staff. Always ready and willing to help.

    • Elisa H.
  • I love the friendly, helpful staff! The wonderful teller was also a notary! She really helped me out!!! Love Launch! Been with you guys 18 years now!!! Cheryl at South Daytona branch is awesome as well.

    • Beth K.
  • I love the friendly employees of Launch and the convenience of banking on KSC property! I have been a loyal member for decades.

    • Abigail V.
  • I have been banking with you all for 19 years! I love the personalized service that you receive. You’re not a number, you are apart of a family there! I am so excited on the new changes that the credit union is making! 

    • Sherry D.
  • I love the personalized service and the all around happiness of your employees. It an awesome feeling to walk into a branch and feel like you have a relationship with the team there. They gave us a truck loan when no one else would so we could rebuild our credit. That was nearly four years ago and two vehicles later. Now my family and I will be buying our first home this year. I am forever grateful for their customer based approach!

    • Amy T.
  • Love the convenient location at work (KSC-MFF)!

    • John T.
  • We like the electronic deposit capability; just snap the front and back of a check and viola, when in a day or two your funds are available!

    • Dwyla M.
  • We like the one on one attention you get. No matter how small your issue might be in the grand scheme of things the focus is the same as if it was a big concern – it feels like a small family bank but the services are large!

    • Kimberly L.
  • Friendly, prompt service.  Very thorough.  Love banking here!

    • Sharon R.
  • Launch always exceeds my expectations.  I am extremely happy with all services and the Rockledge branch.  Mrs. Sharon C. has made a big difference in my life, my credit and my well being.

    • Jackquelyn N.
  • Most of my work is out of state, but I won’t give up my credit union. The mobile check deposit is a Very useful feature!

    • Josh M.
  • Teller, Tomeka is so wonderful every time I come through the drive thru. Angela is awesome and very friendly.

    • Lindsey C.
  • Auto loans service is outstanding.

    • James P.
  • Launch is the best credit union. I’m truly thankful for the service provided to myself and my family at the Rockledge branch. I never experienced so much awesome service. I love it here.

    • Melinda G.
  • My credit card was compromised. The entire staff was great and made the experience less stressful.

    • David H.
  • Debbie L. has helped me and is exceptionally knowledgeable, helpful, and makes me want to continue doing business with this bank.

    • Michael M.
  • Excellent customer service provided by Michelle in Titusville! Felt like I was working with a friend not just a financial institution.

    • Elizebeth R.
  • Moved from Cocoa Beach, back to Orlando for work. Will not change banking! Best place ever had! Customer service has always been #1! Thank you KSC/Launch! Keep up the great service!

    • Lori P.
  • Great bank, the best bank I have ever had.

    • Shenell P.
  • Much better than any bank out there!

    • Gregory L.
  • Awesome!!! Been with them for years!!!

    • Kathy W.
  • Awesome credit union.

    • Maude H.
  • Every time I do banking here you all exceed my expectations.

    • John A.
  • I love how this is community based and for the people.

    • Maria F.
  • In today’s busy business climate such care and concern are rare and refreshing.

    • Mary T.
  • I just wanted to say thanks to Mary Jane in the Melbourne branch for such an easy and quick refinance! It was truly a pleasure working with her as she stepped me through the entire process with no issues or complications. Appreciate the great work by everyone at Launch Federal Credit Union.

    • Don P.
  • A lot of people e-mail to complain, well this is not one. Connie took care of everything. I mean everything; she took the time to help me set up my online banking and explained how it worked. I didn’t expect that. She made me feel very comfortable. Job well done!!!!!!!!!

    • Don S.
  • I had to let you know how efficient, knowledgeable, timely, kind and responsible Sherry was during the processing of our HELOC loan we applied for last week. Simply put, Sherry is THE most efficient loan person I have ever dealt with!!! Launch FCU should be proud to have her on its staff.

    • Fay J.
  • Absolutely amazing experience.

    • Kelly K.
  • Cindy has gone above and beyond on getting my auto loans approved. She is indeed one of a kind in this Credit Union. Always cheerful and down to earth, she continuously goes the extra mile in treating members.

    • Ron S.
  • Thanks for all of your help. You have made this one of the easiest financing experiences ever, especially with the convenience of e-signing. You, and the Credit Union, are doing things right.

    • Charles C.
  • Rose was extremely helpful and answered all questions knowledgeably. Thank you!

    • Victoria R.
  • Dawn went out of her way to offer assistance in making my financial future much brighter. She is truly an example of how to deliver excellent customer care and provide someone with a better state of mind when it comes to their finances.

    • Jamie W.
  • Ruby started my accounts and she was the best. She was truly outstanding, knowledgeable, efficient, and completed all requests quickly. Also, going through the drive thru is a great experience, as well as speaking with a loan officer.

    • Adrian R.
  • Great staff and services.

    • Linda M.
  • I had about 19 issues I needed fixed, (2 or 3 actually) and Angel did THEM ALL! She is knowledgeable, friendly, patient, and courteous. I can’t thank her enough! Customer satisfaction is off the chart.

    • Susan R.
  • Beverly helped me begin to get my credit back on track and motivated me to get it done. She showed me that it is doable.

    • Kathleen W.
  • I had the best experience getting my home loan and closing. Any company I worked with, including the Insurance company mentioned how easy it is to work with Launch. Even the title company was was bragging on how much they love the relatively short stack of closing documents from Launch FCU. My loan officer, Jennifer helped make the process so easy. Thank you Launch FCU!

    • Jennifer S.
  • Tracy E Mulligan is a true professional with a heart for her clients. I have dealt with others in the past and they all act like they are doing you a favor, but she is the other way around! I will never deal with anyone else. She will be highly recommended to all my friends, neighbors, family, and acquaintances. She answers the phone too! A++ Thank you Tracy!

    • J.D.
  • Tracy is one of the most meticulous and organized individuals you will ever meet. My refinancing was completed in a timely manner, and Tracy was such a pleasant person to work with. I appreciated her professionalism and her consistency with keeping me in the loop. Launch is fortunate to have such a knowledgeable individual handling their mortgages. Thank you, Tracy!

    • R.K.
  • Jennifer was quick to reply and made sure we had everything completed with time to spare before closing. I will recommend to anyone I know looking to buy a house.

    • M.
  • Jennifer is amazing she keep you in form the whole process and it went so fast!!!! I was extremely pleased and thankful! She kept too well informed as well as suggested other option that would best suit your needs. Her user friendly approach was just great! You will love doing business with Jennifer and Launch Federal Credit Union!

    • L.
  • Jennifer was very professional and accommodating, especially working around my work schedule. The process of obtaining my loan was quick and easy thanks to her.

    • Robin M.
  • Ms. Jennifer Honaker, Mortgage Specialist, worked diligently and steadily on our application, despite some problems that we had.  She explained expertly the questions that we asked, all the while expressing respect, courtesy, and politeness amid sincere friendliness, supported by confident professionalism.  Please consider recognizing Ms. Honaker’s contribution to our customer satisfaction.  She reflects superbly on Launch FCU’s excellent reputation.  We thank Ms. Honaker for helping us.

    • R. M.
  • Gerst Is First – My situation was an odd one, with family members and realtor oddities, and she handled it like a pro from Dover. And i haven’t even been to Dover.  Anyway, go with Jenn, because she is the best.

    • D.A.
  • Everything was handled very professionally. The process was explained in detail and the pre-qualifying process was easy and fast. Overall I rate the service as excellent!

    • Rockledge
  • Launch FCU has serviced my bank accounts and mortgage for years. I have been very pleased with their services, loan rates, and employees, so much so, that I refinanced my mortgage with them. Jennifer Gerst was my Loan Specialist for the re-fi and made the process a breeze! She was a pleasure to work with.

    • D.H.
  • Cony was absolutely amazing with working with me on the purchase of my first home. I was naturally very anxious about the whole process but Cony’s calm demeanor, quick responses and constant communication along with her patience to constantly answer my questions and educate me throughout the process, made the entire experience seamless and enjoyable!

    • M.D.
  • Tracy made buying a home a great experience me. She explained everything for me in detail, she always answered my calls or responded back to emails in a timely manner. She answered as my questions and informed me exactly what I needed to do to become a new home owner. Now I am, thanks to her hard work and dedication.

    • L.E.
  • The entire process went smooth and flawless. Tracy did most of the legwork keeping us informed, step by step, of what needed to be done next. If I recollect correctly, it took less than a month until closing. Tracy is very knowledgeable and an excellent mortgage expecialist. If she doesn’t know the answer of a question immediately, she will investigate and get back together with you. We definitely had a very pleasurable experience doing business with Tracy Mulligan and Launch Federal Credit Union.

    • A.P.
  • Enjoyed the whole Launch experience. Friendly home town atmosphere . Glad I made the decision to ReFi there . Seems Launch is a good alternative to the corporate banks . Enjoyed the customer service attention .

    • M.T.
  • We really enjoyed working with Cony. She was knowledgeable of the process and very timely in providing us documentation or getting us requests for additional information. We liked the fact that she was able to be all business when it was needed to keep the process moving along, but very friendly when we all had a breather and could chat about stuff. She is customer oriented and made this sometimes very tough process a much easier process.

    • L.P.
  • We were looking to refinance and contacted Launch FCU to compare rates and closing costs. Jennifer provided all the information we needed to make a decision. She outlined what documents were required and a breakdown of the fees involved. It was an extremely smooth process and everything worked out with the refinance as expected, we closed on the date we requested. Jennifer did excellent work on preparing our loan for processing and kept us well informed along the way, answering any questions we had about the process irt our specific situation. Thanks Jennifer and LFCU, it’s a pleasure working with you!

    • J.H.
  • This is one of the best credit cards I have ever gotten.  I love it.  The web account online works very good.  Never had a problem that the credit union couldn’t fix.  Just want to say thanks for the chance of having a credit card worth having.

    • John W.
  • Dawn helped us so much…made our IRA experience great.  She went way beyond helping us.  She did the whole transaction for us.  We thank you.  She is wonderful.

    • Diana & Gil H.
  • Thank you for all the helpful hints you send.  I appreciate them and your service!

    • Lynda M.
  • Shawn & Sharon were very helpful and friendly to us.  Also Sharon was very helpful with ideas on how to become debt-free.

    • Dana F.
  • Due to layoff and surgery, I have had the most financially difficult years in a long time.  Sharon C. went out of her way, not only to help me with what I came in for, she provided compassion and understanding as well as counsel and perspective.  As a result of my time across her desk, I left there feeling much better about my situation.  Every now and then you run into someone who restores your faith in people.  Sharon did that for me.  I thank her for that.

    • Derek V.
  • Always meeting my needs.

    • Craig M.
  • Exceeded my expectations.  I met with Sharon who not only showed me a way to get rid of a high interest loan, but also how to reduce my unsecured credit debt.  I can’t express how much Sharon’s personal interest meant to me.  She is great!  The staff here is the very best.

    • Alfred B.
  • Sharon has been wonderful for putting me on the road to credit rating improvement!

    • Helen K.
  • Best banking facility in Brevard County.  Best people!  So very friendly, courteous, awesome.  Every time I enter this facility, I leave happy and glad I stopped.

    • Cindy K.
  • Sharon exceeded my expectations.  She allowed me to vent my frustrations about another account and competitor and then provided info I did not expect.

    • Wanda C.
  • Appreciate the quick service in getting my account from Lincoln Financial back here to my home account.  Best of all, I didn’t even leave my chair here at the house, and you all saved me money in the process….(best part).   Appreciations all around!

    • Dave M.
  • Nikia was fantastic!  Excellent customer service, very personable.  She answered all questions and I’m impressed with her knowledge and professionalism.  Great experience!  Will recommend this credit union!

    • Ruth & Ann B.
  • The Rockledge branch has great and friendly people that work there. There also always willing to help in any way they can!

    • Dionna R.
  • Friendly and personal staff. Always ready and willing to help.

    • Elisa H.
  • I love the friendly, helpful staff! The wonderful teller was also a notary! She really helped me out!!! Love Launch! Been with you guys 18 years now!!! Cheryl at South Daytona branch is awesome as well.

    • Beth K.
  • I love the friendly employees of Launch and the convenience of banking on KSC property! I have been a loyal member for decades.

    • Abigail V.
  • I have been banking with you all for 19 years! I love the personalized service that you receive. You’re not a number, you are apart of a family there! I am so excited on the new changes that the credit union is making! 

    • Sherry D.
  • I love the personalized service and the all around happiness of your employees. It an awesome feeling to walk into a branch and feel like you have a relationship with the team there. They gave us a truck loan when no one else would so we could rebuild our credit. That was nearly four years ago and two vehicles later. Now my family and I will be buying our first home this year. I am forever grateful for their customer based approach!

    • Amy T.
  • Love the convenient location at work (KSC-MFF)!

    • John T.
  • We like the electronic deposit capability; just snap the front and back of a check and viola, when in a day or two your funds are available!

    • Dwyla M.
  • We like the one on one attention you get. No matter how small your issue might be in the grand scheme of things the focus is the same as if it was a big concern – it feels like a small family bank but the services are large!

    • Kimberly L.
  • Friendly, prompt service.  Very thorough.  Love banking here!

    • Sharon R.
  • Launch always exceeds my expectations.  I am extremely happy with all services and the Rockledge branch.  Mrs. Sharon C. has made a big difference in my life, my credit and my well being.

    • Jackquelyn N.
  • Most of my work is out of state, but I won’t give up my credit union. The mobile check deposit is a Very useful feature!

    • Josh M.
  • Teller, Tomeka is so wonderful every time I come through the drive thru. Angela is awesome and very friendly.

    • Lindsey C.
  • Auto loans service is outstanding.

    • James P.
  • Launch is the best credit union. I’m truly thankful for the service provided to myself and my family at the Rockledge branch. I never experienced so much awesome service. I love it here.

    • Melinda G.
  • My credit card was compromised. The entire staff was great and made the experience less stressful.

    • David H.
  • Debbie L. has helped me and is exceptionally knowledgeable, helpful, and makes me want to continue doing business with this bank.

    • Michael M.
  • Excellent customer service provided by Michelle in Titusville! Felt like I was working with a friend not just a financial institution.

    • Elizebeth R.
  • Moved from Cocoa Beach, back to Orlando for work. Will not change banking! Best place ever had! Customer service has always been #1! Thank you KSC/Launch! Keep up the great service!

    • Lori P.
  • Great bank, the best bank I have ever had.

    • Shenell P.
  • Much better than any bank out there!

    • Gregory L.
  • Awesome!!! Been with them for years!!!

    • Kathy W.
  • Awesome credit union.

    • Maude H.
  • Every time I do banking here you all exceed my expectations.

    • John A.
  • I love how this is community based and for the people.

    • Maria F.
  • In today’s busy business climate such care and concern are rare and refreshing.

    • Mary T.
  • I just wanted to say thanks to Mary Jane in the Melbourne branch for such an easy and quick refinance! It was truly a pleasure working with her as she stepped me through the entire process with no issues or complications. Appreciate the great work by everyone at Launch Federal Credit Union.

    • Don P.
  • A lot of people e-mail to complain, well this is not one. Connie took care of everything. I mean everything; she took the time to help me set up my online banking and explained how it worked. I didn’t expect that. She made me feel very comfortable. Job well done!!!!!!!!!

    • Don S.
  • I had to let you know how efficient, knowledgeable, timely, kind and responsible Sherry was during the processing of our HELOC loan we applied for last week. Simply put, Sherry is THE most efficient loan person I have ever dealt with!!! Launch FCU should be proud to have her on its staff.

    • Fay J.
  • Absolutely amazing experience.

    • Kelly K.
  • Cindy has gone above and beyond on getting my auto loans approved. She is indeed one of a kind in this Credit Union. Always cheerful and down to earth, she continuously goes the extra mile in treating members.

    • Ron S.
  • Thanks for all of your help. You have made this one of the easiest financing experiences ever, especially with the convenience of e-signing. You, and the Credit Union, are doing things right.

    • Charles C.
  • Rose was extremely helpful and answered all questions knowledgeably. Thank you!

    • Victoria R.
  • Dawn went out of her way to offer assistance in making my financial future much brighter. She is truly an example of how to deliver excellent customer care and provide someone with a better state of mind when it comes to their finances.

    • Jamie W.
  • Ruby started my accounts and she was the best. She was truly outstanding, knowledgeable, efficient, and completed all requests quickly. Also, going through the drive thru is a great experience, as well as speaking with a loan officer.

    • Adrian R.
  • Great staff and services.

    • Linda M.
  • I had about 19 issues I needed fixed, (2 or 3 actually) and Angel did THEM ALL! She is knowledgeable, friendly, patient, and courteous. I can’t thank her enough! Customer satisfaction is off the chart.

    • Susan R.
  • Beverly helped me begin to get my credit back on track and motivated me to get it done. She showed me that it is doable.

    • Kathleen W.
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