A Health Message For Our Members
Updated May 28, 2020
Launch continues to monitor the updates pertaining to the Coronavirus/COVID-19. We are making every effort to continue offering full services to our members while abiding by The Centers for Disease Control (CDC) guidelines for the health and safety of our members and staff.
We all have plenty on our minds with COVID-19. Worrying about your money shouldn’t be one of them. Launch deposits are federally insured up to $250,000 per individual depositor by The National Credit Union Association (NCUA). Insured money will always be there for you.
Launch is financially strong and continues to earn a five-star Superior rating by Bauer Financial.
We want to remind you, now is not the time to withdrawal your money; the safest place for your money is here. And we will never let you down.
We’re Here to Help
If you are experiencing hardships due to unemployment, please contact us right away so that we can work together to find you the best solution. During this difficult time, Launch would like you to know we care about you and we’re all in this together. Launch is able to help with our Skip A Pay program, where you can skip your next payment with no fee. Certain qualifications apply. We have temporarily increased limits for daily mobile deposits due to the current COVID-19 situation, until further notice. We have temporarily increased the limit on the amount of cash per day that a member can access from the ATM from $500 to $1000. This will help our members to lessen the need to make multiple visits. Launch is also offering a Relief Loan for those who qualify. Click HERE for more information.
Expanded Drive Thru Hours
In response to the pandemic, we are making another change to better assist our members in their time of need. Beginning this Thursday, May 28th, we will be expanding our drive thru hours at select branches on Thursdays and Fridays, and we have added Saturday drive thru hours.
These branches include: South Daytona, Titusville, Port St. John, Merritt Island, and Rockledge.
|Monday-Wednesday||8:30 a.m.-5:00 p.m.|
|Thursday & Friday||8:30 a.m.-7:00 p.m.|
|Saturday||9:00 a.m.-1:00 p.m.|
Extended hours are a response to the pandemic. They are considered temporary and may be changed at any time.
We encourage our members to follow the CDC’s recommended guidelines for their protection as well as our employees. As such, we would like to remind members of Launch’s services that can be accessed from the comfort of their own home to include Digital Banking, Bill Pay and Mobile Check Deposit. If you have not already enrolled in Digital Banking, we encourage you to do so. There are also more than 1,220 Publix Presto machines throughout Florida and other states that members can access cash at no fee if they are not feeling well or are concerned about potentially exposing others to an illness. We also recommend the use of your debit or credit card to avoid handling cash.
Because we care about the health and safety of our employees and our members, Launch lobbies are by appointment only. We recommend that you view the “Services” below to contact the department that can best assist you with your needs. We ask that if you are not feeling well or are showing symptoms, to please reschedule any appointments. Thank you for your patience at this time.
Brevard and Volusia County Branches
Lobby Services are available by appointment only. Drive-thru and Digital Services are available.
Space Center Branches
|Cape Canaveral Air Force Station||Open|
|Contact Center||Loan Center||Drive-thru|
|321-455-9400 or 800-662-5257
|321-455-9400 or 800-662-5257
|Account Opening||Applying for a Consumer Loan||Savings Bonds Redemption|
|New Subshare||Skip a Pay||Teller Checks|
|IRA Transactions||Hardship Requests||Cash Advances|
|Account Closing||HELOC Applications||Temporary Checks|
|Lost/Stolen Cards||Credit Card Increases||Address Changes|
|Account/Card Inquiries||Loan Modifications||Instant Issue Debit Cards|
|Mortgage Applications||Check Processing|
Please call 321-455-9400 (inside Brevard) or 800-662-5257 (outside Brevard), option 0 for assistance or to schedule an appointment. Our drive-thru and digital services are available.
Beware of Scams
As an added measure of protection, please know that fraudsters sometimes use health alerts as an opportunity to increase their ID theft and other efforts. Please use caution when replying to phone calls and emails asking for personal information. To learn more about such activities and how to protect yourself, please CLICK HERE.
As always, thank you for sharing our commitment to the health and well-being of our communities.