How we protect you and your accounts.

We are committed to providing the most protection possible in safeguarding our members’ account information and sensitive data.

An added security feature within our Online Banking platform:

  • When you enroll in Online Banking, you’ll select a passphrase and an image. You’ll also be asked to answer three security questions.
  • Store this information in a safe place for future reference.
  • Each time you access Online Banking, you’ll be shown your image and passphrase.
  • If both are what you’ve selected, then it’s safe to enter your password.
  • If the system does not recognize the computer you’re using, you will be asked one of the security questions.
  • This provides additional verification that you are the authorized user.

If you’d like additional information on MFA, contact a Launch Account Specialist at 321-455-9400 (inside Brevard), Option 3.

for our Online Banking Users:

  • We encrypt all data transmissions between your computer and our data center.
  • We also encrypt User IDs and passwords.
  • Never divulge your User IDs and/or passwords to anyone, including any individual claiming to work for Launch FCU.
  • You are allowed up to three attempts to login to Online Banking. After a third unsuccessful attempt, you’ll have to contact Launch FCU to reset your password.
  • You can reset your own password from the launchfcu.com home page. But you’ll need to set up this service in advance:
    • Log in to Online Banking
    • Select “Your Preferences” tab, choose “Login Security Credentials” from the dropdown
    • Use the “Change Password” box on the right
  • For your best protection, change your password frequently.
  • Be alert to a specific kind of malware (virus) that opens fake pop-up windows during Online Banking transactions. It will attempt to trick you into re-entering your credentials (login and password). Don’t be fooled.

reminders:

  • Never click on suspicious links.
  • Install software protection on your computer AND keep it up-to-date.
  • Run full system scans at least once per week.

To learn more about online threats, visit the FBI Cyber Crime website.

If you have any questions about the security of your accounts or how to keep yourself safeguarded, give us a call 321-455-9400 (inside Brevard) or 800-662-5257 (outside Brevard) or come visit us at any one of our convenient branch offices.

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