Top 10 Frequently Asked Questions

1. How do I sign up for Online Banking?

Please visit any branch location to set up your online banking access.

2. I forgot my password for Online Banking, what should I do?

Please call us or email us. You can also set up your “password unlock question”.

3. How do I obtain a PIN for my debit card?

Please call or visit any branch location.

4. How do I retrieve my electronic statement?

Sign into online banking and select the e-statement tab.

5. What are your hours?

M-W 9am-5pm (lobby) M-W 8:30am-5pm (drive thru) TH-F 9am-6pm (lobby) TH-F 8:30am-6pm (drive thru) *Space Center branches M-F 8am-4pm.

6. What is your current dividend rate on a savings account?

Check out our current dividend rates here.

7. What is a wire transfer and wire transfer fee?

A transaction requested by an individual that electronically transfers money from one Financial Institution to another. $20 domestic, $40 foreign.

8. Who do I call to report my lost/stolen debit card?

Please call 1-800-543-5073.

9. Can I apply for a loan or credit card online?

Yes, the “Apply For a Loan” button is on each website page.

10. Do you have a reward program with your credit card?

Soon you’ll have the option to have rewards connected with your purchases. Keep checking our website for when this new card will be unveiled.

Top 10 FAQ

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